Customer Care

We want to make sure all your questions are answered. Whether you’ve got a question about your favourite product or an order you have already placed, you can contact us right here. We’re always here to quickly help you resolve any queries you may have.

Contact Us by Phone 

0345 026 7598

Our lines are open 7 days a week:

7am - 8pm, Monday - Sunday

Contact Us by Email

We endeavour to answer all emails within 48 hours. Please provide us as much detail as possible to ensure we can deal with your enquiry efficiently. This might include:

Order Number
Product Number 
Full Name and Contact Details 

Store Enquiries 

If your query relates to a store visit or an item you have ordered in store then please contact your local store who will be happy to help. Find all the details for your local store with our Store Locator

Your local store will be able to help with any of the following: 

Store opening hours 
Store stock enquiries
Store returns and refunds 
Delivery dates if you have ordered in-store
Product descriptions, price and availability


Write To Us 

If you prefer, you can write to us at: 

The Range
Tamar House, 
Thornbury Road,
PL6 7PT 


Online Dispute Resolution 

We hope that we can resolve all issues with you directly and have a team of dedicated Customer Service Advisors who are happy to help and assist you with your online queries. However, if you are not satisfied with the outcome you may report your complaint using the Online Dispute Resolution Platform (ODR). There is a criteria that must be met prior to the use of this service, however, if you meet the requirements and wish to proceed, please click here.