Please note, home collections may take up to 28 days. We apologise for the delay whilst we work through previously requested collections. Please check our Returns & Refunds page for more information.
If you have a query related to an online order, please speak to one of our trained Customer Care agents via the below contact methods. Our store staff won't be able to assist you with issues regarding online purchases.
Due to unprecedented demand during these challenging times, we’re receiving a higher number of customer queries than usual. So that we can support those in the most vulnerable situations, we ask that you only contact us if your enquiry is urgent.
Monday – Friday: 08:00 – 18:00
Saturday: 08:30 – 17:00
Bank Holidays: 08:30 - 17:00
Calls from a landline are charged at local rate, charges from mobiles will vary.
To discuss in-store purchases or experiences, please call your local store.