Helping with any uncertainty
If you have forgotten your email or password, click ‘My Account’ at the top of the page. This will take you to our login page where you can click on the link ‘Forgotten Email/Password’. Simply follow the prompts here to reset your login details.How do I update my personal details?
If you want to update your personal details, you can do so by logging into Your Account and clicking ‘Edit Personal Details’.How do I update my marketing preferences?
If you would like to update your marketing preferences to change the communication you receive from The Range, you can update your preferences via the website:
1) Go to the My Account section of the website
2) Navigate to the 'Change personal details' section
3) Click 'Edit Personal Details'
4) Edit your Email, Post and Telephone marketing preferences using the checkboxes
5) Click 'Save Changes'
Your customer account will still be active and you can still use it to purchase products online. If you would like to deactivate your account completely, please contact our Customer Care team.
Please note that opting out of marketing communications still allows us to send you service emails about policy and T&Cs changes, as well as any messages regarding your active orders.Can I use gift cards online?
Unfortunately not. Gift cards can only be purchased and used in store.How do the multi-buy deals take effect?
When you purchase items in a multi-buy deal, the discount will be automatically applied at checkout, there’s nothing you need to do!Once my order has been placed, can my delivery address be changed?
No, once an order has been placed, due to security reasons, the delivery address can't be changed. If you wish to change the delivery address, please cancel your order and start again.If I choose Saver Delivery, are the dates shown for delivery guaranteed?
The dates shown for Saver Delivery are estimates only. However, we try our very best to ensure that your goods are delivered in the time frame shown.How can I track my order?
All of our orders have a 'Get it by' date, you can check this date in the order confirmation email you will have received. Some of our couriers will provide a tracking link that will be provided in your delivery confirmation email once your order is handed over to the courier. If your delivery date has passed, then you can contact us and one of our trained agents will be happy to assist.My order is late. What do I do?
Unprecedented demand during these challenging times has had a slight impact on our dispatch times and our couriers are experiencing delays, meaning orders may take longer than usual to arrive. You can find approximate delivery times on our Delivery Page. If you've placed an order, then the stock has been allocated to you and we'll contact you via email as soon as your order has been dispatched. We thank you for your patience.Tell me about store parking
If you require information about parking at a store you can either call your local store or find out more about a store here.
If you have received a parking charge notice from a 3rd party parking enforcement agency after a visit to one of our stores, you will have to follow the instructions outlined on the documents you have received as The Range are unfortunately unable to take an action on your behalf with the 3rd party agency.My order is damaged. What do I do?
We take care to ensure your order arrives in perfect condition. If your item has arrived damaged, please contact our Customer Care team to highlight any concerns and discuss your query.
Please be advised: Sending an image prior to discussing any query with us will help our advisors to resolve your query quicker.I want to place a new order
If you'd like to place an order with us, add the items you want to your basket and complete checkout. Alternatively, you can contact us and speak to a member of our customer care team who will be happy to assist.
If you're looking to purchase an item sold by one of our trusted partners, you can add the item you want to your basket and complete checkout.
I want to give feedback on a store visit
If you'd like to contact us regarding a recent store experience, please call the store using the store's number which can be found on our Store FInder and a member of our team will be happy to discuss this with you.
We are happy to refund items, simply return them in an unused condition within 28 days after you've received them. Get started by logging into your account and following the returns guidance.
You may also return faulty items or anything damaged in transit, however, used items or anything damaged after delivery won't be accepted.
Your returns options for anything sold by our Range Plus Partners can vary.If my items are being returned, how long will it take for my refund to be processed?
Once we have received your returned items, your refund will be processed within 3-5 working days.
If your item was sold by one of our Range Plus Partners, they'll process your return in a similar time frame.How do I return an item?
You can return items sold and dispatched by us by post or in one of our stores. Items dispatched from our Range Plus Partners can only be returned by post. Begin your returns process by contacting our Customer Care team so we can authenticate the return.
Free returns to store
You can return most products purchased online to any of our stores as long as they are returned in their original, unused condition within 28 days of receipt and accompanied with your delivery note. Some larger products, including furniture and appliances, or items sold and dispatched by our Range Plus Partners cannot be returned to our stores and this is highlighted on your order confirmation and returns label.
Returns by post
You can return products purchased online as long as they are still in their original unused condition and within 28 days of receipt. When posting your items back to us or our Range Plus Partner, it’s important you first authorise your return by contacting our Customer Care team. Once authorised, please use the returns label included in your original delivery. If you no longer have your returns label, please make sure you clearly mark your parcel with your order number and full name, and return to the address we provide. For items sold and dispatched by us, this address will be:
Vantage Point Business Village
Refunds are processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method.
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available.Can I return in-store?
Yes, you can return items to our stores within 28 days of receiving them. Return them in an unused condition with your delivery note. Larger items like furniture and appliances can't be returned at our stores, this is explained on your order confirmation and returns label. Items dispatched from our Range Plus Partners can only be returned by post - begin by contacting our Customer Care team so we can authenticate the return.Can I exchange my order?
We don't offer exchanges, just a smooth and easy returns service. If you'd like an item in a different colour or size, simply return the unwanted item and make a new order for the one you'd prefer. Make a start by viewing the returns information in your order history.What if my order is damaged, missing, or incomplete?
We take care to ensure your order arrives in perfect condition. If any items are damaged or incomplete when they reach you, contact our Customer Care team and one of our agents will be happy to assist you.
Unfortunately, we can't refund items that have become damaged after arrival through misuse, wear and tear or accidents.Can I cancel my order?
You can cancel your order, or products in your order, up to the moment it is dispatched. Simply contact our Customer Care team and one of our agents will be happy to assist you. If your items have already been dispatched, you can return them once they've reached you.
We accept the following cards: Visa Debit, Visa Credit, Maestro, Mastercard and American Express. We also accept payments via Paypal.Is the website secure?
Our entire website, including the payment pages, is fully encrypted with an SSL EV Certificate, which you can see as a green padlock next to the URL. This is the most advanced security software that can be used for online payments. As well as the green padlock, secure pages will also begin with ‘https’ rather than ‘http’.
Our checkout process also uses Verified by Visa™, Mastercard® Secure Code™ and American Express Safekey as an additional level of security to protect your payment details.My credit card is registered abroad, can I place an order to be delivered in the UK?
Yes, you may place an order. Credit/debit cards registered in most countries are accepted. Some limited exclusions apply.Can I save my payment details?
Yes, you can save your payment details to make your next purchase quicker and easier. To save your card details, just make sure that you tick the box during checkout that allows you to do so. For security reasons, you will still need to remember or have your 3 digit CSV code to hand when placing your next order.Can I place an order over the phone?
Give our friendly team a call on 0345 026 7598 if you'd like to place an order over the phone. Have your card details and the item codes you would like to order ready when you call.
Pre-ordering allows you to secure an item as your own before it’s even in stock, ensuring you’re guaranteed to get it before it sells out again. If a product is currently out of stock and we have more arriving soon, you may be able to place a pre-order. The stock will be allocated to you from an upcoming shipment and, once it arrives at our warehouse, we’ll pack it up and send it on to you.How do I tell the difference between a pre-order and a standard order?
Whilst browsing our website, you may see some products labelled as ‘Pre-Order Available’. When adding the product to your basket, you’ll see the ‘pre-order - add to basket’ button with the estimated delivery date shown below. You’ll also be notified during the checkout process and on your order confirmation email.When will I receive my pre-ordered item?
Delivery dates will vary from product to product. You’ll be able to see an estimated delivery date on the product page and during the checkout process. Unfortunately, we can never completely guarantee the delivery date for a pre-ordered item, but we’ll keep you updated on your order and let you know if anything changes.When will you process the payment for my pre-order?
We’ll take the payment for your order as soon as you complete the checkout process. If you later change your mind or cancel your order before it’s dispatched, we’ll refund you in full.Are the delivery dates for pre-ordered items accurate?
Unfortunately, we can never completely guarantee the delivery date for a pre-ordered item. We know you’ll be eagerly awaiting its arrival though, so we’ll keep you updated on your order and let you know if anything changes.Can I cancel my pre-order?
Sure, as long as it hasn’t dispatched yet! If you’ve pre-ordered an item and changed your mind, just contact our Customer Care team and one of our agents will cancel it for you.Can I change the information on my pre-order?
We understand that a lot can happen in a short space of time, so if you’ve pre-ordered an item and your address has changed, just contact our Customer Care team and one of our agents will update this for you. Unfortunately, there are some details that we can’t change, such as the name of the recipient, delivery date, or the card details stored for this order.Will you ever run out of stock before shipping my order?
As soon as you place your order, the stock will be allocated to you. No one else will be able to purchase those allocated products. On the very rare occasion that this does occur, due to a system error or other unforeseen issues that are beyond our control, we’ll notify you as soon as possible and you’ll be refunded in full.I’ve ordered other items at the same time as my pre-order. Will they arrive at the same time?
Depending on when our next shipments are due, some pre-orders may take quite a while to arrive. To ensure you get the rest of your order sooner rather than later, we’ll dispatch any items that are already in stock separately.