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Frequently Asked Questions

Helping with any uncertainty

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General

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Returns

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Payment

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Pre-Orders

Popular Questions

Q.
How can I track my order?

All of our orders have a 'Get it by' date, you can check this date in the order confirmation email you will have receieved. Some of our couriers wil... Continue

Q.
What is your returns policy?

We are happy to refund items, simply return them in an unused condition within 28 days after you've received them. Get started by logging into Continue

Q.
Can I return in-store?

Yes, you can return items to our stores within 28 days of receiving them. Return them in an unused condition with your delivery note. Larger items like furnitu... Continue