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    Door Marshall

    869-873 Turbary Retail Park, Ringwood Road, Bournemouth, Dorset, BH11 8LL

    CDS Superstores, trading as The Range & wilko, is a privately owned and family-run retailer. We continue to grow and have over 220 Stores and online sales, serving millions of customers each week.  Our customers remain at the heart of everything we do.

     

    As a result of our expansion plans, and our continued ongoing success we are seeking an effective Door Marshal to join our retail team.   As part of a friendly passionate team you will play a crucial role in ensuring that our customers leave our Store feeling valued and satisfied. 

     

    Whether you are looking for stability, flexibility to suit your lifestyle or the opportunity to progress your career, this could be the role for you.

     

    About the role:

     

    We are seeking a vigilant and professional Door Marshal & Greeter. In this role you will assist in creating a welcoming environment for our customers through first class customer service. As a Door Marshal & Greeter you will play a crucial role in loss prevention and the overall safety of customer & colleagues.

    Responsibilities:

    • Provide excellent service by greeting and assisting customers, answering questions, and addressing concerns.
    • Supervisor assigned areas and maintain a high visibility presence to ensure that our customers get the best shopping experience  
    • Respond to varied situations by taking the appropriate actions
    • Complete regular health checks to ensure instore procedures, safety and security protocols are being followed.
    • Accurately complete reports documenting any loss prevention incidents or observations.
    • Work with the store leadership, supporting actions that improve store loss performance.
    • Collaborate with partner agencies and services as needed.

    Ideal Candidate:

     

    • Able to give great customer service by proactively greeting, acknowledging and helping our customers.
    • Adaptable and resilient to meet the ever-changing demands of our business.
    • Effective communication, both verbal and written
    • The ability to deal with challenging customers with professional behaviour at all times
    • A balanced sense of judgement, Strong work ethics, honesty and integrity
    • You are reliable and a good timekeeper.
    • The ability to follow instructions whilst staying calm in pressured situations

     

    What we offer:

     

    • Competitive Hourly rate
    •  
    • 28 days annual leave (including bank holidays),
    • Long service awards
    • Employee discount

    Cycle to work scheme