HomeShow In Sitemap > Help > Frequently Asked Questions > Returns And Refunds
Returns And Refunds
Can I Exchange My Item?
How Do I Return Items And What Is Your Refund Policy?
Can I Exchange My Item?
Yes you can exchange your item(s) within the 7 day period. Please contact customer services by clicking here. Please note you may incur an additional postage charge in certain circumstances.
Back To Top
Back To Top
How Do I Return Items And What Is Your Refund Policy?
Please check your delivered goods carefully. You need to notify The Range of any queries within seven days of your delivery by contacting our customer service team on customerservice@therange.co.uk you will then receive a confirmation email and returns authorisation number (RAN) which you will need to add the details to the returns sections of your despatch note.
Then simply ensure the item is safely packaged and return to the address on the despatch note.
Please note that when returning items, it is your responsibility to ensure that they are packed so as to avoid damage, as goods must be received by us in a re-saleable condition. No returns or exchanges will be accepted unless the goods are returned in their original condition and packaging. Postage will not be refunded for goods returned without prior notification.
Back To Top
Then simply ensure the item is safely packaged and return to the address on the despatch note.
Please note that when returning items, it is your responsibility to ensure that they are packed so as to avoid damage, as goods must be received by us in a re-saleable condition. No returns or exchanges will be accepted unless the goods are returned in their original condition and packaging. Postage will not be refunded for goods returned without prior notification.
Back To Top
by keyword or catalogue number
