Terms & Conditions

Last Updated: 05/12/2013

These Terms and Conditions apply to all use of therange.co.uk (referred to as "website/site") including all transactions for the sale of goods on therange.co.uk.

Please read through these Terms and Conditions very carefully and we recommend that you print and keep a copy of these Terms and Conditions for future reference. We also recommend that you read through the Terms and Conditions of other services that you access through our website.

These Terms and Conditions may change at any time and any changes will take effect on the date they are posted on the Site. Please check for updated versions of these Terms and Conditions every time you visit the therange.co.uk.

These Terms and Conditions do not affect your statutory rights.

For information on Data Protection rights, please read our Privacy Policy

General information

The Range Website is operated by CDS Superstores International (referred to as "The Range/we/us/our") and as a user of this website (referred to as "you/your") you fully agree with these Terms and Conditions even if you do not register with us. If you do not agree with these Terms and Conditions, do not use this website.

The dimensions displayed on our website are approximate but we do try our best to make sure they are as accurate as possible.

The product descriptions shown on our website are correct to the best of our knowledge, however if you find that there is a mistake in the description we would be grateful if you informed us of this error so we can amend it with immediate effect.

The product images displayed on our website are to our understanding a fair reflection of the physical products. However, we cannot guarantee that the appearance and colours of the products shown is an exact replica to the appearance and colours of the product itself.

The category images contained on our website are for display purposes only and we do not necessarily sell the products that feature within them.

If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website.

Not all products that we sell in stores are available online and this is clearly stated in the products description. The Range stores sell up to 65,000 products laid out over many departments and trying to replicate this choice online would make it difficult to ensure ease and speed of use for you. Additionally, some products are not available online as we would be unable to guarantee that the item(s) would arrive in a satisfactory condition.

All products on our website are sold for domestic use only; if you purchase these products for business use you will not be entitled to the benefit of the warranties which usually apply.

We reserve the right to adjust prices, offers and specifications of goods before you order.

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Login and registration

When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You should not share your password with any other person or with multiple networks and it must be kept safe at all times.

If you believe that any of your user details have been compromised and/or are being accessed by a third party, please contact us immediately.

All personal details you provide during your registration must be accurate, true and current and you must notify us of any changes by contacting us via email or by calling us on 0845 026 7598 Monday – Friday between 9am and 5pm.

You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use.

 

You are not allowed to use therange.co.uk site to make any false or fraudulent orders.

We are entitled to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities with your Personal Information and/or User Information, upon request.

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Order Process

For information on how to place an order please visit the How Do I Place An Order section.

When you receive an Order Confirmation email, this means that your order has been placed and is waiting to be reviewed and accepted.

When you receive a Despatch email, this means that your order has been accepted that the money has been paid from your account and your order has been booked with the appropriate courier and will be on its way to you in due course.

We will contact you via email if we are unable to accept your order for any reason.

The ownership title of goods and therefore the risk of loss and damage, passes on to you once delivery is made provided the goods are paid for.

You will be contacted by us via phone or email if unfortunately the goods you ordered are out of stock. If the goods ordered are due to come back in stock within a reasonable time then we will give you the option of either waiting until the goods are back in stock or cancelling your order.

If you order more than one item and one of those items is out of stock we will contact you and give you the option of waiting for that particular item to come back in stock, to cancel the specific item that is out of stock or to cancel your entire order.

Please note that if you purchase DVD/Video recorders, televisions, digital boxes, TV enabled computers and/or PCs with broadcast TV cards from us, we are legally required, under the Wireless Telegraphy Act 1967, to notify the TV Licensing Authority and give them the full details of the address to which the item will be delivered. This is in accordance with the Data Protection Act 1998 and other related legislation.

You have the opportunity to check and correct any input errors up to the point where the order is placed.

Your order is accepted once payment is taken. However we reserve the right to cancel the order for any reason in which case a full refund will be issued.

You agree and understand that placing an order with us creates a contract between you and therange.co.uk.

We reserve the right to adjust prices, offers and specs of goods before your order has been processed but will inform you and ask you to confirm your agreement to these changes prior to despatch.

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Free Delivery

  • Delivery ServiceOrder ValuePrice
  • Standard Lines£50.00+Free Delivery
  • Furniture / Patio Lines£150.00+Free Delivery

Free UK Delivery

Free Delivery is available on all orders valued over the amount stated above. If your order is valued below these amounts, charges apply as detailed below.

Delivery charges – orders not qualifying for free delivery

  • Delivery ServiceWeightPrice
  • Standard
    (Monday – Friday, 8am-6pm)
    Up to 30kg£4.95
  • Medium
    (Monday – Friday, 8am-6pm)
    30 – 50kg£12.95
  • Large
    (Monday – Friday, 8am-6pm)
    50kg+£19.95

We endeavour to dispatch orders within 3-5 working days, however in some circumstances, including medium and large items, it can take up to 7-14 working days to be dispatched.

If your order has not arrived after 14 days, please contact our customer services team on 0845 026 7598.

Direct Home Delivery

* For more information regarding delivery from suppliers please contact customer services.

* Working days are Monday - Friday.

Delivery of certain items may require a signature, the signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery.

Please note that if your order is made up of a combination of items, deliveries may be made separately.

More than one card can be used on each registered account. Only one card can be used per transaction.

Orders placed on this website can only be delivered to mainland UK. We regret that we cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, Northern or the Republic of Ireland.

For security purposes, please note that any orders placed over the telephone and any items purchased from our Technology & Media range of products will only be delivered to the billing address.

* Working days are Monday - Friday

Areas We Deliver To

We deliver to most postal areas in the UK, but we're sorry that geographical location and carrier availability can restrict our service.

Unfortunately, at this time, we are not able to deliver to the Isle of Man, Isles of Scilly, Channel Islands, BFPO addresses, Northern or Republic of Ireland or overseas.

We also reserve the right to refuse to deliver to addresses that we believe are not secure such as communal or PO Box addresses.

International Delivery

Unfortunetly at present we are unable to accept orders for delivery outside of the United Kingdom.

Delivery Address

It is possible to have items sent to an address that is different to your billing address when placing an order online. However, for security purposes, any orders that are placed over the telephone and any items purchased from our Technology and Media range of products can only be delivered to the billing address that you provide us.

How We Deliver

We may use Royal Mail, Parcel Force, Interlink or Night Freight to deliver your order depending on the weight and size of the item(s) you have ordered.

Items that are delivered by Parcel Force, Interlink and Night Freight need to be signed for; if no one is available to sign for the items then a notification card will be left at the delivery address. To reclaim your item(s) contact the courier to either organise for you to collect the item or to arrange a suitable day for redelivery.

Incomplete Order

In some circumstances the items you order will be delivered separately due to items being stocked in different locations. However, if you are unsure or you have waited a week for your other item(s) to arrive then please contact webcustomerservice@therange.co.uk

Damaged Items

Please check your delivered goods carefully and if they are damaged you need to notify The Range of any queries by contacting our customer service team on webcustomerservice@therange.co.uk

Product Recalls

From time to time there may be products that are recalled by us to ensure the quality of the products you are receiving are to our high standard specification.

Should there be any Product Recalls of any items that you have purchased, we will email you direct to advise you on what action you should take.

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Payment

You can pay for your online purchase using PayPal, MasterCard, Visa, Switch, Maestro, Delta, Solo and Visa Electron. You can also pay for your purchase over the telephone by calling our Web Customer Service Team on 0845 026 7598.

Payment is officially taken after your order has been security checked just prior to despatch.

Make sure that the expiry date on the card you use to make payment is after the anticipated despatch date. If the expiry date on your card falls within the anticipated despatch time then we will be unable to take the required funds.

By placing an order through our website you confirm that the credit/debit card or PayPal account being used for payment is yours. All orders are subject to payment security checks with PayPal or your card issuer. Failure to pass these checks will result in us cancelling your order and we are not obliged to inform you of the reason for the failure. However we will inform you that your order has been cancelled.

Our website uses a payment authentication service called 3-D Secure and is used to combat fraudulent online transactions. It allows the card issuer to fully authenticate online transactions by using Verified by Visa or MasterCard SecureCode (depending on the type of card being used), which requests the user to enter the correct password to authorise the payment from their card.

If you by-pass the Verified by Visa or MasterCard SecureCode your order will be cancelled as your payment must be 3-D secured in order to pass our payment security checks.

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Prices

You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, where applicable, at 20%. We reserve the right to amend prices if there is a change in the rate of VAT.

We do our best to ensure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct that price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled.

There may be circumstances in which prices of items sold online differ from those sold in stores but this will be due to special promotions or products not being brand new.

Prices that are reduced for sales and promotional reasons are only valid for the period specified.

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Refunds, Returns and Cancellations

We recommend that you keep your receipt or order number in a safe place, as you will need it as proof of purchase in the event of any after-sales queries. Your order number can be found on your despatch note received with your delivery and your email confirmation.

Cancellations

Under the Consumer Contracts Regulation, you have a right to cancel your order for any item purchased on this website before dispatch and receive a full refund. This does not apply to items personalised or made to your specification.

To cancel, just contact us within seven working days* of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

You may cancel your order for services in the same way, within seven working days* of the date of purchase, unless the services begin sooner.

Returns

If you wish to return an item for any reason you need to notify The Range within 14 calendar days from the day after delivery by contacting our customer support team on webcustomerservice@therange.co.uk.

When returning an item to us it is your responsibility to ensure that the item is packaged properly and carefully so that no damage is caused to the item. Failure to do so may result in your collection/return being refused and/or any refund due being reduced. If you are returning goods due to change of mind then they must be returned/collected in a re-saleable condition failing which refunds or exchanges may notl be accepted.

Where returns have been completed without prior notification and authorisation from the Web Customer Service Team, if the item is untraceable, refunds cannot be provided. The burden of proof is that of the consumer to prove an item has been returned and to ensure it is returned safely. If returns are made at your own cost, without prior notification and authorisation from the Web Customer Service Team, any return costs will be non-reimbursable.

Product Issues

If a product you have ordered develops a fault then please email our Web Customer Service Team who will investigate the matter. In order to allow this investigation to take place we will require your order number and photographs of your concerns. If we find that the product is faulty due to no fault of your own then we will arrange a collection and a replacement or refund depending on the situation.

If we find that the product has developed a concern due to misuse, wear and tear, or accidental damage by you then we are under no obligation to replace the item or issue you with a refund.

In the case of Electrical items which develop a fault you must contact us within 12 months of purchase in order for us to investigate the situation and decide whether or not you are eligible to receive a replacement or a full refund based on the above terms.

If you have any other concerns or queries about the product(s) you have ordered through The Range Website then please contact our Web Customer Service Team who will endeavor to assist you with the matter.

Missing, Damaged or Incomplete Orders

If your order arrives damaged or incomplete please contact us immediately and we will deal with it accordingly.

If you do not receive your order within 14 working days of receiving a 'Despatch Confirmation' email you must contact us where we will then open an investigation with the appropriate courier.

Refunds

If a refund is required due to a product being returned to us we will only issue that refund once we have received the returned product.

Refunds will be processed within 14 calendar days of receipt of the returned item(s)

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Your Statutory Rights

Under the Consumer Contracts Regulations, you have a right to cancel your order for any item purchased on this website and receive a full refund. This does not apply to items which are personalised or made to your specification.

To cancel, you can email us by filling out a contact us form or call us on 0845 026 7598 (Monday – Friday, 8am – 6pm Sat – Sun 9am – 5pm) within 14 calendar of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

For more information on your statutory rights, please contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or visit www.consumerdirect.gov.uk.

*Working days are Monday – Friday, excluding Bank Holidays.

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Liability and Indemnity

The products which therange.co.uk site sells are intended for domestic purposes only and we are not liable for the fitness of goods used for business purposes, nor are we liable in any circumstances for the cost or any losses arising from the use of the item in the event of a claim for breach of warranty or condition.

In the event that we are held responsible for any loss or damage in regards to a product, our aggregate liability shall be limited to a sum equal to the amount paid by you for that product.

We try our utmost to keep your details and payment secure, but unless we are negligent, we are not responsible for any unauthorised access to any details provided by you.

We are not liable for any delay or failure to deliver or perform any obligation that is specified in these terms and conditions when the reason for delay or failure is due to circumstances beyond our reasonable control.

You are not allowed to assign or sub-contract any of your rights or obligations under these terms and conditions.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not be limited or excluded under appropriate law.

We try to keep the website content accurate, up to date and error free but cannot guarantee that errors will be corrected or that the server on which the site is hosted is free of bugs or viruses. We will not be held responsible for any material or content that is lost when uploading or transmitting through our website.

We try to ensure that the website is available at all times, however you may occasionally be restricted access to therange.co.uk to allow for repairs, maintenance or for the introduction of new facilities or services but we will try our best to get the website up and running as soon as we can.

We are not responsible for other websites or services that are linked to therange.co.uk, and if you choose to access a website or service through therange.co.uk it is your responsibility to read and act in accordance with their Terms and Conditions.

We are not liable for any loss or damage of any kind relating to your use of therange.co.uk or other services and websites you access through our site.

We are not liable for any breach of these terms and conditions by you or any other liabilities relating to your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the website for anyone else, nor are you allowed to use it for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libellous nature.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions unless otherwise stated in the appropriate law.

If any claim is made by any third party that your use of therange.co.uk site is defamatory, offensive or abusive, of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice, or if your use of therange.co.uk site infringes that third party’s copyright or intellectual property then you agree to fully indemnify us against all losses, liabilities, costs and expenses suffered or incurred by us and all damages awarded against us by a court of competent jurisdiction.

Any reviews on products posted on therange.co.uk are the expression of opinions by individuals and do not represent the views of therange.co.uk.

We reserve the right to refuse any reviews or remove any posted views from our website at any time and for any reason.

If you breach these terms and conditions CDS The Range reserves the right within a reasonable period to pursue its rights and remedies against you but if it waives the right to do so it may take action in any future situation where you are in breach.

We reserve the right to suspend or cancel your account with us at any time if you breach any of your obligations under these terms and conditions or for any other reason that we see fit.

If we waive a right in these terms and conditions it will not necessarily be waived in the event of any future breach of that or any other provision.

If a section of these terms and conditions is held to be invalid or unenforceable by the applicable authority or does not conform with the appropriate law, it does not affect the validity or enforceability of any other sections of these terms and conditions.

Materials on the therange.co.uk site are only appropriate and available for use in locations within the United Kingdom and accessing the site from territories where its contents are illegal or unlawful is strictly prohibited. If you access therange.co.uk site from locations outside the UK where its contents are illegal or unlawful then you do so at your own risk and are solely responsible for the consequences.

These terms and conditions shall be governed by the laws of England and any disagreement between us will be resolved solely in the courts of England and the only language offered is English.

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Intellectual Property

You may retrieve and display the contents of therange.co.uk site on a computer screen and you may use, download or make one hard copy of an extract from therange.co.uk site or store such content in electronic form on disk for your personal, non-commercial, use only, on the condition that all copyright, trademark and proprietary notices contained in the original material from the website are kept intact.

You are not allowed to reproduce, alter or distribute any contents of therange.co.uk site, including storing it on a server or any other storage device that is connected to a network.

You are not allowed to reproduce, alter, download, copy or distribute any extracts from therange.co.uk site for commercial use.

No license is granted to you in these Terms and Conditions to use any trademark of CDS The Range or any of its partners unless you have prior written consent from the applicable authority.

You are not allowed to create a link to this website without prior written consent from CDS The Range.

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Age Restriction

Some of the products we sell on our website have an age restriction placed upon them which are clearly displayed within the products definition. As it is an offence to attempt to buy an age restricted product when under the required age, by ordering such products you are confirming that you are of the required age to receive and use the product ordered.

It is also an offence to attempt to purchase any such product on behalf of an under age third party. Therefore any person ordering a product for a third party certifies that the intended recipient of the order is of the appropriate age to receive and use the product ordered.

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Gift Certificates

You must agree to the following terms and conditions before purchasing a Gift Certificate:

  • Gift certificates bought online may only be redeemed at our website towards the purchase of products listed in our online catalogue.
  • Gift certificates bought in store can only be used in store and not for the purpose of purchasing goods on our website.
  • You cannot use a gift certificate to purchase another gift certificate.
  • The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
  • Gift certificates cannot be cancelled by the purchaser of the gift certificate once they have been redeemed in part or in full.
  • Any unused balance will be placed in the recipient's account and is not transferable. Your balance can be viewed at any time in the 'My Account' section of our website.
  • If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
  • The gift certificate must be redeemed before the expiry date that appears on the certificate.
  • Gift certificates and unused portions of gift certificates expire one year from the date of issue. Once the certificate has expired we are unable to extend the expiry date.
  • Our normal terms and conditions apply to all purchases except where they conflict with these terms and conditions.

If you cancel an order for any item you have purchased by redeeming your gift certificate, your account will be credited with the amount redeemed. If you redeemed your gift certificate in part payment of any item, your account will be credited with the amount redeemed.

We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through our website or is redeemed and used to make purchases on our site.

Please check that you have correctly entered the recipient's email address as we cannot redirect or refund Gift Certificates which have been redeemed by the wrong person on your instructions.

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Free Delivery Promotion

This promotion applies only to standard delivery. Free delivery refers to home delivery orders placed on www.therange.co.uk only. If a standard item is purchased, £4.95 will be automatically deducted from the total spend. This promotion does not apply to furniture and outdoor living products.

Customer Survey

1. This promotion is open to UK residents aged 18 year and over, excluding employees of the promoter, their families, agents and any other person professional connected with this offer.

2. There is 1 prize of £250 worth of vouchers for in-store or online use. 1 winner a month will be chosen at random for all submitted addresses. The winner will be notified after the draw and will be asked to provide a UK address and contact number for delivery of their prize. If the winner does not respond to this notification within 7 days they are forfeiting their right to the prize.

3. The winner’s prize will be send to the address provided. The result of the draw is final and no correspondence will be entered into, except with the winner. The promoter is not responsible in the event that the winner does not receive their prize.

4. The Range reserves the right to amend or suspend the promotion at any time without giving advance notice.

5. In submitting their name and email address, all applicants of this promotion have provided The Range with details that can be used for promotional purposes.

6. By participating in this customer survey, applicants are deemed to have read and accepted these Terms and Conditions.

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Gift Cards

The Gift Card can only be used to purchase products in The Range store, exclusions may apply. The value of the card cannot be exchanged wholly or partly for cash. The Gift Card will expire after 18 months of consecutive non-use and any remaining balance will be deleted. The Gift Card needs to be treated as cash and The Range are unable to replace lost or stolen cards. When products are purchased using a Gift Card, no change will be given in cash. Any value remaining can be used towards another purchase. If a purchase is made with a higher value than the Gift Card, the difference will need to be paid in full. These terms and conditions do not affect your statutory rights. The Gift Cards have a minimum load value of £5 and a maximum of £500. The Card does not act as proof of purchase and is not a cheque guarantee card or credit card.

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Competition

1. The promotion is open to UK residents aged 18 years and over, excluding employees of The Range, their families, agents and any other person professionally connected with this offer.

2. To enter, participants should complete the online entry form at www.facebook.com/therangeuk , having liked and shared that page.

3. Entries must be submitted between 9.00am on 12th-December- 2014 and 12.00pm on 18th-December-2014. Entries received after this time will not be accepted.

4. Only one entry per person.

5. There are 5 prizes to be won: each consisting of a Mars Chocolate Christmas Hamper containing a selection of products including MALTESERS® Merryteasers, CELEBRATIONS® and GALAXY®. The five winners will be chosen at random from all valid entries on 19th December 2014 and will be notified by email and asked to provide a UK address and contact number for delivery of their prize. If the winner does not respond to this notification within 7 days, the Promoter reserves the right to select an alternative winner at random from all remaining valid entries, with the originally selected winner forfeiting their right to the prize.

6. Each winner will receive their prize at the address provided within 28 days of responding to the Promoter's notification as a winner. The result of the draw is final and no correspondence will be entered into, except with the winners. The Promoter is not responsible in the event that a winner does not receive their prize as a result of having provided an incorrect/incomplete address.

7. Each prize is as stated, is non-transferable and there is no cash alternative. The Promoter reserves the right to award alternative prizes of equal or greater value, should the advertised prizes (or any element of them) become unavailable for any reason.

8. The Promoter reserves the right to amend or suspend the promotion at any time without giving advance notice. By participating in this promotion, entrants agree to be bound by these terms and conditions.

9. By participating in this promotion, an entrant has provided the Promoter with their name and email address. The Promoter reserves the right to use an entrant's details for promotional purposes, except where that entrant has specifically indicated that they do not wish their details to be used in this way when submitting their entry.

10. The winners' details (names and county only) will be available for 4 weeks only by sending an SAE to The Range Facebook Winners, Tamar House, Thornbury Road, Estover, Plymouth PL6 7PT after 5th January 2015.

11. The Promoter is not responsible or liable for any entries that fail to be received or are delayed due to faulty or failed electronic data transmissions. Proof of submitting an entry is not proof of receipt by the Promoter.

12. By participating in this promotion, entrants accept Facebook's terms and conditions, although it is acknowledged that this promotion is not sponsored or endorsed by, nor associated with, Facebook. Entrants release Facebook from any and all liability arising out of or in connection with their entry in this promotion.

13. The promotion and these Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with this promotion.

Promoter: The Range,Tamar House,Thornbury Road, Estover, Plymouth,PL6 7PT

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Contact us

The Range Website is operated by:

  • CDS Superstores International Tamar House
  • Thornbury Road
  • Estover
  • Plymouth
  • PL6 7PT

Registered in England at Companies House Number 2699203.

VAT Number 591272335.

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