Delivery & Returns

Free Delivery

  • Delivery ServiceOrder ValuePrice
  • Standard Lines£50.00+Free Delivery
  • Furniture / Patio Lines£150.00+Free Delivery

Free UK Delivery

Free Delivery is available on all orders valued over the amount stated above. If your order is valued below these amounts, charges apply as detailed below.

Delivery charges – orders not qualifying for free delivery

  • Delivery ServiceWeightPrice
  • Standard
    (Monday – Friday, 8am-6pm)
    Up to 30kg£4.95
  • Medium
    (Monday – Friday, 8am-6pm)
    30 – 50kg£12.95
  • Large
    (Monday – Friday, 8am-6pm)
    50kg+£19.95

We endeavour to dispatch orders within 3-5 working days, however in some circumstances, including medium and large items, it can take up to 7-14 working days to be dispatched.

If your order has not arrived after 14 days, please contact our customer services team on 0845 026 7598.

Direct Home Delivery

For items that are shipped direct from the suppliers, we cannot confirm a delivery date. Please be aware delivery of certain furniture items may take 4-6 weeks. This delivery time is highlighted on the specific product pages.

Areas We Deliver To

We deliver to most postal areas in the UK, but we're sorry that geographical location and carrier availability can restrict our service.

Unfortunately, at this time, we are not able to deliver to the Isle of Man, Isles of Scilly, Channel Islands, BFPO addresses, Northern or Republic of Ireland or overseas.

We also reserve the right to refuse to deliver to addresses that we believe are not secure such as communal or PO Box addresses.

International Delivery

Unfortunetly at present we are unable to accept orders for delivery outside of the United Kingdom.

Delivery Address

It is possible to have items sent to an address that is different to your billing address when placing an order online. However, for security purposes, any orders that are placed over the telephone and any items purchased from our Technology and Media range of products can only be delivered to the billing address that you provide us.

How We Deliver

We may use Royal Mail, Parcel Force, Interlink or Night Freight to deliver your order depending on the weight and size of the item(s) you have ordered.

Items that are delivered by Parcel Force, Interlink and Night Freight need to be signed for; if no one is available to sign for the items then a notification card will be left at the delivery address. To reclaim your item(s) contact the courier to either organise for you to collect the item or to arrange a suitable day for redelivery.

Incomplete Order

In some circumstances the items you order will be delivered separately due to items being stocked in different locations. However, if you are unsure or you have waited a week for your other item(s) to arrive then please contact webcustomerservice@therange.co.uk

Damaged Items

Please check your delivered goods carefully and if they are damaged you need to notify The Range of any queries by contacting our customer service team on webcustomerservice@therange.co.uk

Returns and Refunds

Please check your delivered goods carefully. You need to notify The Range of any queries within seven days of your delivery by contacting our customer service team on webcustomerservice@therange.co.uk. You will then receive a confirmation email and returns authorisation number (RAN) which you will need to add to the details in the returns sections of your dispatch note. Postage will not be refunded for goods returned without prior notification

Then simply ensure the item is safely packaged and return to the address on the dispatch note.

When returning items, it is your responsibility to ensure that they are packed so as to avoid damage, as goods must be received by us in a re-saleable condition. No returns or exchanges will be accepted unless the goods are returned in their original condition or packaging.

We also recommend that you keep your receipt or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.

PLEASE NOTE that unfortunately you are not able to return or exchange your online order in store, if you have any queries regarding an online return please contact us at webcustomerservice@therange.co.uk

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