Free Delivery is available on all orders valued over the amounts below.
If your order is valued below these amounts, the following charges apply as detailed below.
We endeavour to dispatch all orders within 3-5 working days. However, some items may take longer, please check the product description prior to ordering. If your order has not arrived after 14 days, please contact our customer services team on 0845 026 7598.
Direct Home Delivery
For items that are shipped direct from our suppliers, the delivery time is highlighted on the specific product page. Please be aware delivery of certain furniture items may take up to 4-6 weeks.
Where We Deliver
We deliver to most postal areas in the UK. We are not able to deliver to the Isle of Man, Isles of Scilly, Channel Islands, BFPO addresses, Northern or Republic of Ireland or overseas.
We also reserve the right to refuse to deliver to addresses that we believe are not secure such as communal or PO Box addresses.
It is possible to have items sent to an address that is different to your billing address when placing an order online. However, for security purposes, any orders that are placed over the telephone and any items purchased from our Technology and Media range of products can only be delivered to the billing address that you provide us.
How We Deliver
We may use Royal Mail, Parcel Force, Interlink or Night Freight to deliver your order depending on the weight and size of the item(s) you have ordered.
Items that are delivered by Parcel Force, Interlink and Night Freight need to be signed for; if no one is available to sign for the items then a notification card will be left at the delivery address. To reclaim your item(s) contact the courier to either organise for you to collect the item or to arrange a suitable day for redelivery.
In some circumstances the items you order will be delivered separately due to items being stocked in different locations. However, if you are unsure or you have waited a week for your other item(s) to arrive then please contact firstname.lastname@example.org