Delivery & Returns

Free Delivery

  • Delivery ServiceOrder ValuePrice
  • Standard Lines*£50.00+Free Delivery
  • Furniture / Patio Lines*£150.00+Free Delivery

Free UK Delivery

Free Delivery is available on all orders valued over the amount stated above. If your order is valued below these amounts, charges apply as detailed below.

Delivery charges – orders not qualifying for free delivery

  • Delivery ServiceWeightPrice
  • Standard
    (Monday – Friday, 8am-6pm)
    Up to 30kg£4.95
  • Medium
    (Monday – Friday, 8am-6pm)
    30 – 50kg£12.95
  • Large
    (Monday – Friday, 8am-6pm)
    50kg+£19.95

We endeavour to dispatch orders within 3-5 working days, however in some circumstances, including medium and large items, it can take up to 7-14 working days to be dispatched.

If your order has not arrived after 14 days, please contact our customer services team on 0845 026 7598.

Direct Home Delivery

For items that are shipped direct from the suppliers, we cannot confirm a delivery date. Please be aware delivery of certain furniture items may take 4-6 weeks. This delivery time is highlighted on the specific product pages.

Areas We Deliver To

We deliver to most postal areas in the UK, but we're sorry that geographical location and carrier availability can restrict our service.

Unfortunately, at this time, we are not able to deliver to the Isle of Man, Isles of Scilly, Channel Islands, BFPO addresses, Northern or Republic of Ireland or overseas.

We also reserve the right to refuse to deliver to addresses that we believe are not secure such as communal or PO Box addresses.

International Delivery

Unfortunetly at present we are unable to accept orders for delivery outside of the United Kingdom.

Delivery Address

It is possible to have items sent to an address that is different to your billing address when placing an order online. However, for security purposes, any orders that are placed over the telephone and any items purchased from our Technology and Media range of products can only be delivered to the billing address that you provide us.

How We Deliver

We may use Royal Mail, Parcel Force, Interlink or Night Freight to deliver your order depending on the weight and size of the item(s) you have ordered.

Items that are delivered by Parcel Force, Interlink and Night Freight need to be signed for; if no one is available to sign for the items then a notification card will be left at the delivery address. To reclaim your item(s) contact the courier to either organise for you to collect the item or to arrange a suitable day for redelivery.

Incomplete Order

In some circumstances the items you order will be delivered separately due to items being stocked in different locations. However, if you are unsure or you have waited a week for your other item(s) to arrive then please contact webcustomerservice@therange.co.uk

Damaged Items

Please check your delivered goods carefully and if they are damaged you need to notify The Range of any queries by contacting our customer service team on webcustomerservice@therange.co.uk

Refunds, Returns and Cancellations

We recommend that you keep your receipt or order number in a safe place, as you will need it as proof of purchase in the event of any after-sales queries. Your order number can be found on your despatch note received with your delivery and your email confirmation.

Cancellations

Under the Consumer Contracts Regulation, you have a right to cancel your order for any item purchased on this website before dispatch and receive a full refund. This does not apply to items personalised or made to your specification.

To cancel, just contact us within seven working days* of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

You may cancel your order for services in the same way, within seven working days* of the date of purchase, unless the services begin sooner.

Returns

If you wish to return an item for any reason you need to notify The Range within 14 calendar days from the day after delivery by contacting our customer support team on webcustomerservice@therange.co.uk.

When returning an item to us it is your responsibility to ensure that the item is packaged properly and carefully so that no damage is caused to the item. Failure to do so may result in your collection/return being refused and/or any refund due being reduced. If you are returning goods due to change of mind then they must be returned/collected in a re-saleable condition failing which refunds or exchanges may notl be accepted.

Where returns have been completed without prior notification and authorisation from the Web Customer Service Team, if the item is untraceable, refunds cannot be provided. The burden of proof is that of the consumer to prove an item has been returned and to ensure it is returned safely. If returns are made at your own cost, without prior notification and authorisation from the Web Customer Service Team, any return costs will be non-reimbursable.

Product Issues

If a product you have ordered develops a fault then please email our Web Customer Service Team who will investigate the matter. In order to allow this investigation to take place we will require your order number and photographs of your concerns. If we find that the product is faulty due to no fault of your own then we will arrange a collection and a replacement or refund depending on the situation.

If we find that the product has developed a concern due to misuse, wear and tear, or accidental damage by you then we are under no obligation to replace the item or issue you with a refund.

In the case of Electrical items which develop a fault you must contact us within 12 months of purchase in order for us to investigate the situation and decide whether or not you are eligible to receive a replacement or a full refund based on the above terms.

If you have any other concerns or queries about the product(s) you have ordered through The Range Website then please contact our Web Customer Service Team who will endeavor to assist you with the matter.

Missing, Damaged or Incomplete Orders

If your order arrives damaged or incomplete please contact us immediately and we will deal with it accordingly.

If you do not receive your order within 14 working days of receiving a 'Despatch Confirmation' email you must contact us where we will then open an investigation with the appropriate courier.

Refunds

If a refund is required due to a product being returned to us we will only issue that refund once we have received the returned product.

Refunds will be processed within 14 calendar days of receipt of the returned item(s)

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Your Statutory Rights

Under the Consumer Contracts Regulations, you have a right to cancel your order for any item purchased on this website and receive a full refund. This does not apply to items which are personalised or made to your specification.

To cancel, you can email us by filling out a contact us form or call us on 0845 026 7598 (Monday – Friday, 8am – 6pm Sat – Sun 9am – 5pm) within 14 calendar of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

For more information on your statutory rights, please contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or visit www.consumerdirect.gov.uk.

*Working days are Monday – Friday, excluding Bank Holidays.

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